Disclaimer

Definition of Service

“Dr Shefali Batra”, “MindFrames”, “mindframes.co.in”, “mindframes.life”, “drshefalibatra.com”, “Website”, “I”, “we”, “our”, “us”, or similar vocabulary are all in reference to Dr Shefali Batra as a provider of Services for the remainder of this document.

Definition of “User”

“Client”, “user”, “you”, “your”, “patient”, “individual” or other similar terminology used in our website or blog or podcast pages are all in reference to you, as the “User” of the website, and as a recipient of our Services and resources for the remainder of this document.

Definition of “Online Platform”

“Online”, “platform” or similar terminology are all in reference to the website or web links that the User can employ to access Services provided by  Dr Shefali Batra.

Definition of “Psychiatrist”

“Psychiatrist”, “therapist”, “wellness consultant”, “expert”, “doctor”, “consultant”, “coach” or similar terminology are all in reference to the “Dr Shefali Batra”.

Definition of “Services”

Dr Shefali Batra is a qualified Mental Health Professional. MindFrames is her psychological wellness platform that delivers emotional and behavioral wellness products and Services to individuals and organizations. These include, but are not restricted to, online individual consultations, face-to-face consultations, workshops, webinars, live sessions on social media, wellness assessment questionnaires, wellness protocols, self-help blogs, mood trackers, cognitive worksheets, mindfulness homework exercises, relaxation audios, school wellness programs, as well as corporate wellness programs through which people can avail holistic wellness solutions. MindFrames or Dr Shefali Batra reserves the right to add or remove products and Services from the overall offerings without prior notification. The above-mentioned shall thereafter be referred to as “Services”.

Definition of “Personal Information”

To enable you to use our Services, we will use information about yourself to contact or identify you, such as your name, phone number, emergency contact number, gender, occupation, location, personal interests, your email address, reason(s) for booking or cancelling an appointment, medical history and any other information that Dr Shefali Batra might require from you. We also collect information you provide from the contact form, assessments or any feedback you send to us trough the course of therapy or coaching. If you communicate with us by email or phone, any information provided in such communication may be classified as “Personal Information”.

Limitation of Liability

Online therapy Services work well for most emotional problems. These may not be appropriate for all of your treatment needs and accordingly we may suggest face to face options for you where we deem essential.

Emergency Situation Disclaimer

MindFrames and Dr Shefali Batra may not always be able to deal with medical, emotional or psychological emergencies online. We are not designed to offer support in crisis situations – including when a person is experiencing thoughts of self-harm or suicide, or is showing symptoms of severe clinical disorders such as schizophrenia and other psychotic conditions. In these cases, in-person medical intervention is the most appropriate form of help. If you feel you are experiencing any of these difficulties, we urge you to seek help at the nearest hospital or emergency room where you can connect with a psychiatrist, social worker, counsellor or therapist; in person. We recommend you to involve a close family member or a friend who can offer assistance and help you through the difficult crisis. Mindfulness and other cognitive approaches can be applied one the crisis has passed. We encourage you to allow us to connect with you as well as your caregiver together to assist psycho-education and enhanced support for you.

Therapy or Coaching Not Working for You

Psychological wellness and illness as well as lifestyle and emotional disturbances are different from medical illnesses. Feeling better and getting better require the focused involvement of the Psychiatrist, Coach or Therapist; as well as the User. Professional Service we offer is dependent on the information provided by the User to the Psychiatrist. MindFrames or Dr Shefali Batra do not promise any outcomes based on therapy or coaching as a process by itself alone. The User must make use of the information shared, the skills inculcated and apply it regularly to bring about self-change and improvement.

Consultation Frequency

Therapy or Coaching will take place at a frequency agreed between you and Dr Shefali Batra. We do our utmost best and make any adjustments to guarantee that sessions will take place at your desired time and frequency.

Alternative Approaches

MindFrames or Dr Shefali Batra do not endorse or influence control over any particular branch of medicine, theory, opinion, viewpoint or position on any topic. If you believe in other naturalistic approaches, you are free to apply and follow them at your own will. MindFrames and Dr Shefali Batra believe in systems based, and holistic, evidence based approaches; and we encourage you to follow the same.

Non-Consulting Related Communication

At MindFrames, Dr Shefali Batra believes in utmost professionalism in the therapeutic or coaching relationship with the User. Connecting and communicating on social media platforms where we have a presence is also limited by our ethical policies. Personal questions to the Psychological Wellness Professional are not welcome. In a close relationship as occurs in therapy or coaching, you may feel comfortable asking, but the Psychological Wellness Professional may not be obligated to answer. We will still respect your emotional tone and deal with such situations with the highest professionalism, integrity and interpersonal regard.

Use of MindFrames Website and Social Media platforms of Dr Shefali Batra

The contents on the website and our social media channels are for informational purposes only and do not substitute therapy. MindFrames and Dr Shefali Batra disclaim any and all liability to any person for any loss or damage caused by dependence on any part of our website or platforms. MindFrames and Dr Shefali Batra assert copyright ownership on the content of this website. No information, content or material from the platform and/or Services may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without a written permission from MindFrames or Dr Shefali Batra.

Self-Assessments and Wellness Measurement Tests

MindFrames wellness measurement tools are self-developed, and are the intellectual property of MindFrames and Dr Shefali Batra. These are not universally standardized tools to diagnose or quantify your problems. If you score positive on any measurement tool, it means you need to seek a professional consultation with the Psychological Wellness Professional to affirm your diagnosis, and seek professional help accordingly.

Workshops and Webinars

Any and all Workshops and/or Webinars conducted by MindFrames or Dr Shefali Batra are delivered by trained Psychological Wellness Professionals. These workshops do not constitute medical advice and may not be the solution to all of life’s problems. In case you are experiencing difficult life events, then seeking a professional consultation to affirm your diagnosis, and seeking suitable professional help accordingly, is the right call.

Privacy Policy

At MindFrames, Dr Shefali Batra is committed to respecting the privacy and confidentiality of the information that you share with us. In order to guarantee privacy to all of our Users, we maintain the User’s anonymity and work in accordance with confidentiality guidelines to ensure that all personal and health information received is maintained in a secure environment. It is recommended that you do not use this website, or the related Services if any of the terms of this Privacy Policy are not in accordance with your views.

Consent

By using the Platform, providing us your Personal Information or by making use of the features provided by the platform or by making a payment to MindFrames or Dr Shefali Batra, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your personal information in accordance with the provisions of Policy. This consent is informed through this document and your use of the website.

Use of Personal Information

The main reason we collect any Personal Information is to provide you a fittingly efficient and personalized experience. The collection of Personal Information is to really have your information so that you can interact with our wellness professionals appropriately. We use your Personal Information to:

• Identify and reach out to you when needed
• Assist you in scheduling your appointments
• Resolve service and billing related concerns
• Remind you of any upcoming appointments
• Connect regarding cancellation appointments
• Provide you with further wellness information
• Better understand your needs and interests
• Personalize your experience with MindFrames
• Detect and protect fraud or criminal activity
• Disclosures in suicidal or homicidal tendencies
• Improve our website so we serve you better
• Allow us to improve our other services for you

Your information is used by the Psychological Wellness Professional to assess your condition and provide you with the most suitable therapy service and online wellness experience. Your Personal Information relating to your mental state, how you feel, and your treatment goals, is held safe by the Psychological Wellness Professional working with you and not shared with other persons on the team either. We are dedicated to maintaining the privacy and integrity of your Personal Information. If you decide at any time that you no longer wish to receive any communication from us, you can inform us by writing to connect@mindframes.co.in

Confidentiality

MindFrames and Dr Shefali Batra maintain the confidentiality of information disclosed during face to face or online personal consultation. Any information shared with MindFrames or Dr Shefali Batra is confidential and not shared with anyone, with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if the Psychological Wellness Professional i.e. Dr Shefali Batra or MindFrames perceives there to be a serious and/or significant and/or imminent risk of harm to the health or safety of any other person or the public or the User.

Third Party Disclosure

MindFrames and Dr Shefali Batra do not sell or trade your Personal Information to third parties. Your information is safe with your treating professional and supporting administrative staff who assists in booking your appointments.

Video Session Security

Calls and video sessions are conducted on mediums like FaceTime, Skype, Google Duo, Google Meetings, WhatsApp Video, Instagram Video, Zoom, BOTIM, Microsoft Teams or other modalities of mutual convenience. These third-party sites have their own personalized encryption protocols and we do not take added responsibility for the same. None of the call or video sessions are recorded. In keeping with professional standards, your Psychological Wellness Professional will maintain records of both online and offline sessions so these are maintained in our database to assist your next session. The wellness mood tracker information is shared between you and your treating professional only.

Email Security

It is your responsibility to ensure the privacy and security of your email account and phone messages so they cannot be accessed by third-party. MindFrames and Dr Shefali Batra will use one or both of these channels to communicate with you regarding a range of information related to your psychological wellness. MindFrames or Dr Shefali Batra shall not be liable for any breach in confidentiality, should your email or text messages be accessed by a third-party, with or without your consent.

External Links

The MindFrames Website may contain links to other third-party sites like Spotify, YouTube, Quora, Twitter, Instagram, Facebook or News Websites that depict our media appearances. The third-party sites are not under the control of MindFrames. Please note that MindFrames is not responsible for the privacy practices of such third-party sites. MindFrames encourages you to be aware when you leave the platform and to read the privacy policies of each and every third-party site in case it collects Personal Information. If you decide to access any of the third-party sites linked to the MindFrames Website, you do this entirely on your own accord. MindFrames is not responsible for the use of any Personal Information that you voluntarily disclose to a forum or to an outside platform.

Persons Below the Age Of 18

Our Services, website, and mobile application(s) are not directed to persons under the age of 18 years. We do not knowingly solicit anyone under the age of 18 to participate independently in any of our Services.

Changes to Policy

MindFrames and Dr Shefali Batra reserve the right to change or remove any part of the Privacy Policy without notice or liability to any third party. In the event there are significant changes in the way we treat your Personal Information, or in the Privacy Policy, we will display a notice on the website so that you may review the changed terms prior to continuing to use the platform. If you object to any of the changes to our terms, and you no longer wish to consult with us, you can discontinue using our website and request us to delete your Personal Information from our database.

Contact Information

WhatsApp: +919821646409

Email: connect@mindframes.co.in